1. Restart Your Computer
A simple restart can often resolve temporary issues and refresh system resources.
- Save Your Work: Ensure all your work is saved and close any open applications.
- Restart: Click the Start menu, select the power icon, and choose "Restart."
2. Check for Windows Updates
Windows updates can include crucial fixes and improvements for system stability and app performance.
- Open Settings: Press
Windows + I
to open the Settings app. - Navigate to Update & Security: Click on "Update & Security."
- Check for Updates: Click "Check for updates" and install any available updates.
- Restart Your Computer: Restart your computer to apply updates.
3. Reset the App
Resetting the app can fix issues by reverting it to its default settings.
- Open Settings: Press
Windows + I
to open the Settings app. - Navigate to Apps: Click on "Apps."
- Find the App: Locate the problematic app from the list.
- Reset the App: Click on the app and select "Advanced options." Click "Reset" and confirm.
4. Repair the App
Repairing the app can fix corruption issues without affecting user data.
- Open Settings: Press
Windows + I
to open the Settings app. - Navigate to Apps: Click on "Apps."
- Find the App: Locate the problematic app from the list.
- Repair the App: Click on the app and select "Advanced options." Click "Repair."
5. Reinstall the App
Reinstalling the app can resolve issues caused by corrupted files or settings.
- Open Settings: Press
Windows + I
to open the Settings app. - Navigate to Apps: Click on "Apps."
- Find the App: Locate the problematic app from the list.
- Uninstall the App: Click on the app and select "Uninstall."
- Reinstall the App: Go to the Microsoft Store or the app’s official website and download the latest version of the app.
6. Run Windows Store Apps Troubleshooter
The built-in troubleshooter can automatically detect and fix problems with Windows Store apps.
- Open Settings: Press
Windows + I
to open the Settings app. - Navigate to Troubleshoot: Click on "Update & Security" and then "Troubleshoot."
- Run the Troubleshooter: Click "Additional troubleshooters" and select "Windows Store Apps."
- Follow Prompts: Click "Run the troubleshooter" and follow the on-screen instructions.
7. Check for System File Corruption
Corrupted system files can affect app performance. Running a System File Checker (SFC) scan can help repair these files.
- Open Command Prompt as Administrator: Press
Windows + X
and select "Command Prompt (Admin)" or "Windows PowerShell (Admin)." - Run SFC Scan: Enter the following command and press Enter:
sfc /scannow
- Wait for Completion: Allow the scan to complete and follow any instructions provided. Restart your computer if needed.
8. Check for Malware
Malware can cause apps to misbehave or crash. Running a malware scan can help detect and remove threats.
- Open Windows Security: Press
Windows + I
to open Settings and navigate to "Update & Security." - Access Virus & Threat Protection: Click "Virus & threat protection."
- Run a Scan: Click "Quick scan" or "Full scan" to check for malware. Follow prompts to remove any detected threats.
9. Check User Account Settings
User profile corruption can affect app functionality. Creating a new user account can help determine if the issue is account-specific.
- Open Settings: Press
Windows + I
to open the Settings app. - Navigate to Accounts: Click on "Accounts" and then "Family & other users."
- Add a New User: Click "Add someone else to this PC" and follow the prompts to create a new user account.
- Switch Accounts: Log out of your current account and log in to the new account to test the app.
10. Perform a System Restore
If the issue began recently, performing a System Restore can revert your system to a previous state.
- Open System Restore: Press
Windows + R
, typerstrui.exe
, and press Enter. - Select a Restore Point: Follow the prompts to choose a restore point from before the problem started and restore your system.
Conclusion
Apps not launching, crashing, or closing immediately can be frustrating, but following these solutions can help you resolve the issue. Regular maintenance, updates, and system scans can help prevent similar problems in the future. If the problem persists despite these efforts, consider reaching out to Microsoft Support or a professional technician for further assistance.
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